If you want a high performing carwash that lets you sleep well at night and one that your customers love, documented processes are the key. In this episode, David talks about why written processes and procedures are so important for the car wash team and how it translates to a consistent remarkable customer experience. David breaks down how to create written processes easily and quickly and how to make it part of the culture of the car wash organization.
David has over 30 years of broad business experience, including successful careers in the information technology industry, sales, sales training, public sector, and business ownership. He is the co-founder of Levante Business Group (supporting entrepreneurs and small business owners), the managing partner of Wild Blue Car Wash (a highly successful exterior express car wash with three locations in Colorado), Mojave Systems (offering Task & Maintenance Management software solutions for the car wash industry), and co-owner of iTopIt (a self-serve frozen desserts restaurant in Colorado Springs).
David currently resides in Colorado Springs, Colorado with his wife Brenda. They have two sons.
If you are thinking that you could use some guidance and coaching in your carwash journey, then let’s talk. Simply Text the word “Foam” to 31996
If your carwash business isn’t quite what you thought, and you are struggling keeping your head above water, let’s talk. I am taking a few consulting clients this year and if you could use some clarity with the issues you are facing as a new investor or as a seasoned owner, let’s schedule some time to chat. Click on the link below to schedule a free 30m consultation.