In this episode of The How of Carwashing David sits down with Claudia St. John and Lisa Ritchie to discuss all things Human Resources and recruiting for your carwash. They go over topics like recruiting Millennials, keeping employees engaged, and how to effectively communicate with your carwash employees. Claudia and Lisa talk about how important it is as a manger to connect with your employees so you can lead them in the direction you want to take your small business. What are ways you can get cross generational work done? How can you get your Millennial employees to connect with your Baby Boomer employees? David, Claudia and Lisa discuss it all in this two part series!
Claudia St. John– An author, speaker, consultant and professionally-accredited HR executive with broad industry and international experience helping large and small enterprises develop people strategies for their business success. Her book, Transforming Teams – Tips For Improving Collaboration and Building Trust-Based on the author’s real-world experience as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to illustrate problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing, themselves.
Lisa Ritchie has over 15 years’ experience in recruiting, sales and management. She spent over 13 years in the staffing industry, holding such positions as Staff Recruiter, Sales Manager, and Branch Manager. During her tenure as Branch Manager for Adecco, a global outplacement and temporary staffing agency, she led recruiting efforts for companies of all shapes and sizes, including large financial institutions and regional call center operations facilities. Having also been a small business owner, Lisa understands the unique staffing and recruitment issues faced by small businesses.
Lisa holds a BBA from James Madison University and is based in Richmond, Virginia.
Through Affinity HR Group, LLC, they help trade associations and their member companies with the full scope of HR issues, from workplace investigations and legal compliance, to strategic planning and workforce development. Affinity HR is an endorsed Human Resources partner with the International Carwash Association.
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